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Power Communication
Communication is paramount to success and to changing cultures. In this uniquely dynamic class, you identify your learning and communication preferences — visual, auditory, and kinesthetic. Communication tools and techniques are practiced one-on-one, in small teams, and in large group exercises. This interactive program will enhance your communication effectiveness immediately! This class may be taken with co-workers and/or family members.
Prerequisite: None
Course length: Two-and-a-half days
> Click here for class schedule. |
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RESULTS SYNOPSIS
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Develop mutual trust and understanding thereby strengthening teams, improving productivity and fostering ingenuity |
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Understand how to create rapport and master the essence of effective communication |
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Listen to understand to help move the business in the direction of the desired culture |
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Discover new perspectives to create new and different outcomes in every situation |
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Find new possibilities and new ways to collaborate with like-minded people |
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Become proactive and seek out understanding, choosing to remain positive |
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Identifying Communication Styles
In business, communication is paramount to success and to changing cultures. Understanding your communication preference — visual, auditory or kinesthetic — and those of others allows you to improve communication and understanding. When you understand that people learn and communicate differently, you can change your communication style to capitalize on your interactions. By improving corporate communication, you create mutual trust and understanding, thereby strengthening teams, improving productivity and fostering ingenuity.
Creating Rapport
Have you ever met someone and “just hit it off”? You have created instant rapport with someone. Typically this happens on an unconscious level as you match, model and mirror the body language, rhythm and tone of another individual. You can also learn to create rapport on a conscious level, opening yourself up to the synergy you create with another person and building mutual trust and understanding, as well as, opening the flow of communication. When you create rapport on a conscious level, you can connect with anyone at any time, thereby taking responsibility for your communication. This is the essence of effective communication.
Listening to Understand
How many times do you hear, yet fail to understand? As a leader, you have endless opportunities to receive valuable information from both inside and outside your organization. When a leader truly understands the messages being given, he/she understands the employees, the business needs, the market demands and the vendor requests. When you listen to understand, you can decide how it fits with your mission/vision. This understanding helps you move your business in the direction of your desired culture. When you focus in the moment and listen to understand, you build a culture that allows for sharing of ideas, you build trust and foster teamwork as your co-workers feel valued and heard.
Reframing for a New Approach
Every thought is neutral until you assign it meaning. When you challenge the meaning you give to events or thoughts, you get to see things from a new perspective. You can also change your approach to situations and create new and different outcomes. You look to find the win/win in every situation and stay “at cause,” i.e., you are willing to make new choices with a positive attitude. When you change the meaning you’ve assigned to something in business, you get the opportunity to align a situation with your values, or change the approach so it does. Your internal communication drives the effectiveness of your external communication.
Producing Win /Win Outcomes
When you look for win/win outcomes, the whole pie gets bigger not just your slice of it. You create an environment of abundance for yourself and for those around you, creating new possibilities as you open yourself up to the ideas of others and finding ways to collaborate with like-minded people. You look forward to the future because you know you have assembled a team that will help you reach your goals. This goes beyond brainstorming. It creates a synergistic solution that exceeds everyone’s expectations. The essence of “Givers Gain” means that as I let go of my ego, the spirit of relationship wins, so givers gain.
Taking Responsibility for Your Communication
Communication includes both what you say and how you say it. You understand that your thoughts and self-talk drive your emotions, behaviors and results. By taking responsibility for your communication, you choose to control your thinking. You let go of the assumptions and judgments and share ideas without jumping to conclusions. You become proactive and seek out understanding, choosing to remain positive. As a leader, you also know the effect your words have on others, and you choose them wisely. You know that “to think is to create.” |
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Learn how Rapport courses also teach
leadership skills to students & educators.
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