Real Leaders Producing Leaders: About Us



a timeline of leadership success

Rapport was founded in Las Vegas, NV  in 1986 by Mike and JoAnn Knapp.

Each course was brilliantly masterminded to engage and inspire clients, and raise levels of performance.

In the beginning, their three-hour classes covered topics such as phone skills, sales skills and office communication. These classes were taught in various locations around the Las Vegas valley. In its infancy, both Mike and JoAnn delivered the courses and oversaw the organization’s day-to-day operations.

In addition to their brilliant programming and sales abilities, the Knapp’s envisioned creating a retreat center in the peace and quiet of the desert outside of Las Vegas.

They broke ground on the JFDI Executive Retreat in Alamo, Nevada in 1998 and today the retreat continues to provide TOP NOTCH service and hosts many of Rapport’s Leadership training courses.

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View of a mountain and sky with clouds

our mission

helping you to reach your
highest potential

Rapport boldly stands as a spark for creative change. We empower individuals and organizations to reach their highest potential by delivering experiential, performance-based training and coaching with passion, conviction, courage, and integrity.

our core values

we keep these values in mind
with everything we do





Capillary waves in blue water

our philosophy

boosting improvement

When you improve the person, the performance improves. When you improve the performance, the business improves, the family improves, the community improves.

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Rapport’s Training

Powerful and effective training

Rapport creates and delivers the most powerful leadership training in the world. Rapport has worked with more than 10,000 organizations and has directly impacted more than 250,000 participants since 1986.

The company’s approach to leadership development is performance-based meaning you actively participate in leadership training that is proven to improve performance, immediately and for the long-term. Clients reap the rewards of greater productivity, growth, and profitability.

Every corporate executive, supervisor, manager and team member in an organization has leadership skills such as focus, team building, enthusiasm, accountability and the ability to take action. Their advancement is directly related to the development of their leadership skills.

A team of experts

our Team and Board of Directors

If you have been nominated to attend a Rapport course, you were chosen because your nominator realizes your strengths and potential and believes Rapport will provide you with the opportunity to unleash your potential while creating a positive and lasting impact on your business and personal life.

Rapport’s series of courses allows you to drive performance, strengthen communication, achieve goals,
inspire collaboration, and create a dynamic business culture.

our courses

Why Our Training Works

The impact of Rapport’s Training

Creating individual behavioral change, especially sustainable change, is the most difficult ambition of nearly all training programs. Rapport has created a series of training and development courses that implement proven practices for creating true performance change. The processes and delivery are the catalysts for changing behavior. The following practices are the reason Rapport’s training has an immediate and ongoing impact on behavior, productivity, and performance.

Self Awareness

Learning begins when individuals become aware of their self-limiting behaviors, their strengths, and the many opportunities they have for personal growth. Rapport provides the opportunity for participants to “look in the mirror” and assess their performance. During the class, there is time for exercise debriefing, journaling, and quiet reflection. Ongoing processes ask the participant what the learning entails and how to apply it in their lives. Bottom-line, people must have self-awareness in order to make meaningful and lasting changes.

“As a result of the training from Rapport, not only does the culture continue to be powerful here; the leaders gain skills on how to develop rapport with their team members. Turnover is almost nonexistent here.”

Mark Dixon
Regional President, Whole Foods Market, Southwest


Practice & Experience

In sports, athletes practice skills and techniques in order to improve performance. Through practice and experience, performance is enhanced and it continues to improve. In the same manner, everything Rapport teaches about leadership is through an experiential process that correlates directly to a leadership attribute and behavior. Rather than just discussing or lecturing on a variety of leadership traits, all participants of Rapport training experience and practice leadership behaviors such as accountability, communication, enthusiasm, focus, passion, taking action, teamwork and trust. It is through these experiences that improved performance results.

“Specific things I’ve learned or that I’ve gained from the Leadership breakthrough one was the understanding the blocks that was keeping me from progressing in life that I really wanted to be.”

vincent tatum


feedback & coaching

Additionally in sports, providing coaching and feedback to an individual offers insight into one’s behavior. Rapport’s classes are dedicated to giving individual attention and coaching to every participant. For this reason, class sizes remain small. At Rapport, our trainers are coaches. In every course, they offer coaching and feedback that is honest, direct, instant, and one-on-one. This feedback is designed to empower the participant and move each forward to his/her own next level of performance. Great coaches have the power to unleash the potential of individuals by seeing qualities that they may not see for themselves.

“Rapport has affected my business because of the outstanding things I’ve learned in the training institute.”

Julie Murray
Non-Profit & Philanthropic Consultant


The key to motivation is not simply to motivate the participant; rather, it is to allow a student to discover, uncover, and tap into his or her own internal motivators. At Rapport, our processes allow students to identify what is important to them. Graduates walk away inspired, focused, and internally driven.

“Rapport has a no nonsense, common sense, logical approach to training and coaching and it works.”

bruce howard
General Manager


Anchors are words, phrases, or movements used as a prompt to recall behaviors, emotions, or experiences. At Rapport, anchors are used so after the training, participants have quick, easy ways to recall and apply specific leadership competencies. For example, when a student completes a training process that anchors-in taking action, this anchor is readily accessible for application in any decision-making process.

“My relationship with my family is better than ever and I couldn’t be happier about that! Since I came back, my whole attitude has change as well as my goals and ambitions in life.”

eloise yama
college leadership breakthrough

intense experience

The purpose of all training is to help change behavior. The challenge is overcoming years of habit. In Rapport classes, students experience a range of emotions. Quite simply, the emotions verify that our exercises are connecting on a deep level to something that is meaningful to participants. From this connection comes the recognition of what was and of what can be in the future by changing behavior.

“I never would have taken this step without the training I received at Rapport. Thank you, and thank you for always checking in.”

heidi Mcbroome

Leadership Training Advisor

Your Leadership Training Adviser (LTA) is an invaluable resource for everything related to Rapport. Chances are, whatever your question, they’ve heard it before and will assist you, or put you in contact with someone who will.

Your Leadership Training Adviser will work with you to help you achieve both individual and organizational success. They partner with you to develop a roll-out plan after the training and will hold you accountable for the goals you set. Their focus is on ensuring you learn, grow, and change as a leader in your personal and professional life.

After your Rapport training experience, be sure you receive a comprehensive debrief with an LTA to help you understand and anchor in the training.

Call or e-mail your Leadership Training Advisor (LTA)

View our leadership training advisors

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