Front-line Leader Series

Self-Paced Courses to Unlock Potential

THE FRONT-LINE LEADER SERIES IS MADE UP OF 7 COURSES THAT WILL HELP YOU DEVELOP THE FUNDAMENTAL SKILLS NECESSARY TO GO FROM A MANAGER TO A LEADER. DURING THIS 9-MONTH, SELF-PACED ONLINE CLASS, YOU’LL HAVE THE OPPORTUNITY TO ADVANCE YOUR CAREER AND YOUR FUTURE. IT’S TIME TO GO ALL-IN WITH YOUR LEADERSHIP SKILLS, IMPROVE YOUR RELATIONSHIPS, AND BECOME THE LEADER YOU’VE ALWAYS WANTED TO WORK FOR. LEARN WHEN AND WHERE YOU WANT. OUR FRONT-LINE LEADER SERIES IS HIGH-OCTANE LEARNING ON A VIRTUAL PLATFORM.

FRONT-LINE LEADER E-LEARNING PROGRAM

A company is only as strong as its front-line leaders. Whether you are a supervisor, first-time manager, mid-level manager, or you find yourself responsible for others’ work, becoming a strong leader will benefit you and the company as a whole.

The Front-line Leader e-Learning Program is a seven-course bundle that accelerates your learning curve. This nine-month program includes engaging e-learning modules you take on your schedule, along with the option of joining like-minded peers and a Rapport Trainer on live, weekly Zoom calls.

Whether you are investing in yourself or your organization’s leaders, this program provides a perfect place for managers to gain the confidence to be powerfully skilled and influential leaders. Students will learn how to understand and embrace their role, navigate change, build relationships, champion teams, and become strong leaders in both their professional and personal lives.


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Focus Factors

Core competencies
FOCUS & TAKING ACTION

SELF-CONFIDENCE & UNLEASHING POTENTIAL

HIGH PERFORMANCE TEAM

DECISION MAKING & ACCOUNTABILITY

CRITICAL THINKING & PROBLEM SOLVING

Course Reviews

read what others are saying

"“Specific things I've learned or that I've gained from the Leadership breakthrough one was the understanding the blocks that was keeping me from progressing in life that I really wanted to be.”"

VINCENT TATUM PRINCIPAL

"“Rapport has affected my business because of the outstanding things I've learned in the training institute.”"

JULIE MURRAY NON-PROFIT & PHILANTHROPIC CONSULTANT

"“Rapport has a no nonsense, common sense, logical approach to training and coaching and it works”"

BRUCE HOWARD GENERAL MANAGER
Hear What Grads Are Saying

What you’ll achieve

Course Results

We want to see you succeed. That’s why we approach leadership training a bit differently than others. With this nine-month, self-paced online series, you’ll not only learn the concepts – you’ll do the work. This will ensure that you develop the skills taught and reinforce the behavior necessary to succeed. Here’s what you’ll achieve in our Front-Line Leaders Series:

  • Building teams and strengthening relationships
  • Know how to Just Focus and Do It so you can achieve your goals
  • Earn the trust and respect of your team
  • Strengthen your accountability and your ability to self-manage
  • And much more

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Why Our Training Works

The impact of Rapport’s Training

Creating individual behavioral change, especially sustainable change, is the most difficult ambition of nearly all training programs. Rapport has created a series of training and development courses that implement proven practices for creating true performance change. The processes and delivery are the catalysts for changing behavior. The following practices are the reason Rapport’s training has an immediate and ongoing impact on behavior, productivity, and performance.

SELF AWARENESS

Learning begins when individuals become aware of their self-limiting behaviors, their strengths, and the many opportunities they have for personal growth. Rapport provides the opportunity for participants to “look in the mirror” and assess their performance. During the class, there is time for exercise debriefing, journaling, and quiet reflection. Ongoing processes ask the participant what the learning entails and how to apply it in their lives. Bottom-line, people must have self-awareness in order to make meaningful and lasting changes.

"As a result of the training from Rapport, not only does the culture continue to be powerful here; the leaders gain skills on how to develop rapport with their team members. Turnover is almost nonexistent here."

MARK DIXON
REGIONAL PRESIDENT, WHOLE FOODS MARKET, SOUTHWEST

PRACTICE & EXPERIENCE

In sports, athletes practice skills and techniques in order to improve performance. Through practice and experience, performance is enhanced and it continues to improve. In the same manner, everything Rapport teaches about leadership is through an experiential process that correlates directly to a leadership attribute and behavior. Rather than just discussing or lecturing on a variety of leadership traits, all participants of Rapport training experience and practice leadership behaviors such as accountability, communication, enthusiasm, focus, passion, taking action, teamwork and trust. It is through these experiences that improved performance results.

"Specific things I’ve learned or that I’ve gained from the Leadership breakthrough one was the understanding the blocks that was keeping me from progressing in life that I really wanted to be."

VINCENT TATUM
PRINCIPAL

FEEDBACK & COACHING

Additionally in sports, providing coaching and feedback to an individual offers insight into one’s behavior. Rapport’s classes are dedicated to giving individual attention and coaching to every participant. For this reason, class sizes remain small. At Rapport, our trainers are coaches. In every course, they offer coaching and feedback that is honest, direct, instant, and one-on-one. This feedback is designed to empower the participant and move each forward to his/her own next level of performance. Great coaches have the power to unleash the potential of individuals by seeing qualities that they may not see for themselves.

"Rapport has affected my business because of the outstanding things I’ve learned in the training institute."

JULIE MURRAY
NON-PROFIT & PHILANTHROPIC CONSULTANT

MOTIVATION

The key to motivation is not simply to motivate the participant; rather, it is to allow a student to discover, uncover, and tap into his or her own internal motivators. At Rapport, our processes allow students to identify what is important to them. Graduates walk away inspired, focused, and internally driven.

"Rapport has a no nonsense, common sense, logical approach to training and coaching and it works."

BRUCE HOWARD
GENERAL MANAGER

ANCHORS

Anchors are words, phrases, or movements used as a prompt to recall behaviors, emotions, or experiences. At Rapport, anchors are used so after the training, participants have quick, easy ways to recall and apply specific leadership competencies. For example, when a student completes a training process that anchors-in taking action, this anchor is readily accessible for application in any decision-making process.

"My relationship with my family is better than ever and I couldn’t be happier about that! Since I came back, my whole attitude has change as well as my goals and ambitions in life."

ELOISE YAMA
COLLEGE LEADERSHIP BREAKTHROUGH GRADUATE

INTENSE EXPERIENCE

The purpose of all training is to help change behavior. The challenge is overcoming years of habit. In Rapport classes, students experience a range of emotions. Quite simply, the emotions verify that our exercises are connecting on a deep level to something that is meaningful to participants. From this connection comes the recognition of what was and of what can be in the future by changing behavior.

"I never would have taken this step without the training I received at Rapport. Thank you, and thank you for always checking in."

HEIDI MCBROOME

Front-line Leadership Development Program

Seven Self-paced Online Courses to Accelerate the Learning Curve